Under supervision, to perform work involving the planning, coordinating and supporting of the day-to-day operations of the Financial Services areas. Ensures all inpatient and outpatient accounts have been reviewed for accurate insurance and demographic information including verifying insurance and obtaining pre-certification. Encompasses all aspects of the registrations, pre-admission, cashiering, insurance verification and hospital financial guidelines.

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

1. Monitors the day-to-day operations of departments within the financial service areas, stays attentive to any operational problems or concerns on a daily basis, and informs the director of all problems and concerns.


2. Administer hospital payment policies and payment options to improve patient satisfaction and cash flow.


3. Maintains daily productivity reports on employees within the department to ensure production standards are met.


4. Recruits and trains staff to ensure timely, efficient and accurate results from the work being produced.


5. Participates in the preparation of the annual proposed budget.


6. Monitors and responds to patient complaints/concerns and ensures a prompt resolution.


7. Prepares any necessary paperwork and submits to the proper areas of processing.

JOB SPECIFICATIONS(Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated knowledge of operational policies and procedures related to patient and facility safety.
• Possess excellent analytical, organizational, verbal and written communication skills.
• Basic computer skills (hospital intranet, email, MS word, excel, etc.) required.
• Ability to communicate verbally and in writing with customers in an effective manner.
• Ability to prioritize job functions to keep abreast of the workload.
• Must be able to work independently and exercise good judgment.

EDUCATION

• Associate degree from a recognized college or university in business administration or a closely related field is required.
• Associates Business Administration Required
• Three (3) years of work experience in hospital registration/admitting, medical business office or Managed Care or a closely related field is required.
• 3 Healthcare/Medical � Admissions Required

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.