Assumes responsibility for the department overseeing the day to day operations of the registration areas, and responds to customer issues and concerns. Schedules and provides support, direction and training to staff. Routinely performs the duties of an Admitting Coordinator as necessitated by work load.

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

1. Oversees staff, monitoring day to day operations, and problem-solving registration-related issues.


2. Perform QA functions: Review accounts for accuracy, correct (or delegate), document and communicate issues to employees.


3. Schedule staff so all areas are covered with no or limited OT, and reviews employee time records for accurate payroll distribution.


4. Performing the duties of an Admitting Coordinator.


5. Provide new-hire training and ongoing education to staff members.


6. Attends meetings, workshops and seminars as required to inform and provide input on policies, procedures and practices.


7. Performs monthly one on one rounding sessions with employees.

JOB SPECIFICATIONS(Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Delegates assignments
• Assures all staff meet departmental POS collection goals
• Demonstrates exceptional customer service skills
• Provides staff feedback and education so department meets or exceeds Press-Ganey goals
• Acts as reference source for staff (Subject matter expert) in all registration functions (pre-certifications, authorizations and/or referrals; self-pay patients; patient liabilities; hospital/department policies/procedures).
• Adheres to and monitors staff compliance with hospital and department policies and procedures.
• Meets or exceeds all Methodist employee & Admitting Coordinator standards.(ie. attendance, productivity, registrations, QA, collections)
• Provides timely employee feedback (positive and negative) in a calm professional manner.
• Maintains availability to cover shifts during scheduled vacations and call-offs.
• Supports all management initiatives
• Works closely with other departments to promote harmony and efficiency.
• Evaluates operations of department and makes recommendations to manager and director.
• Monitors and orders supplies while adhering to department budget
• Knowledge of UB-04 and 1500 billing preferred.
• Medical terminology knowledge
• Ability to prioritize job functions, work independently and exercise good judgment.
• Must possess good written and verbal communication skills.
• Must possess good organizational/analytical skills and mathematical aptitude.
• Proficient use of calculator and minimum typing (45 wpm).
• Basic personal computer skills.

EDUCATION

• High School Diploma/GED Equivalent Required
• Associates Business Management Preferred
• Three (3) years of responsible work experience in healthcare, hospital registration, medical business office or a closely related field is required.
• Additional years of post high school education may be substituted for the work experience requirement on a year for year basis.
• 3 Healthcare/Medical Required

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.