Under direction, to perform work involving the activities of a physician practice, including monitoring physician schedules, supplies, and patient activities. Coordinates schedules between referring physicians and the practice, collaborates with external offices around physician office and procedural schedules, and works cohesively with the finance department for cost accounting, requisitioning, and purchasing.

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

1. Assists other staff by scheduling, distributing work assignments, evaluating and assessing skills.


2. Ensures a clean and orderly environment and that all systems are functional.


3. Prepares and processes any administrative communications between the physician and other service areas.


4. Serves as the practice liaison for all external affairs.


5. Enters patient demographic and financial information into the computer systems and/or practice management systems.


6. Obtains documents related to patient's identification and insurance; prepares all necessary paperwork for patient records.


7. Verifies questionable information.


8. Obtains signatures on forms and regulatory documents.


9. Schedules protocols; schedules patients and notifies the appropriate referring provider and patient of schedule plans and or delays.


10. Determines referring physician information, tracks their patients, and prepares follow-up summary reports.


11. Orders, receives and accounts for all office and clinical supplies; works with supply chain in maintaining appropriate inventory.


12. Receives and secures all pharmaceutical samples and materials for patient care; appropriately manages vendor visits and schedules.


13. Provides support for the development of revenue and budget projections and targets for the practice.


14. Prepares reports that assess overall performance and productivity for practice operations.


15. Verifies insurance eligibility and obtains pre-certifications and/or prior authorizations; follows-up on accounts with incomplete information for resolution.


16. Collects and accepts co-payments for office visits and provides receipts for payment, coordinates with finance team other payment arrangements.


17. Documents collection activity in the system.


18. Balances cash drawer and processes deposits with accounts receivable departments.


19. Refers cash accounts and/or patient inquiries regarding existing accounts to finance counselors.


20. Works with physicians, patients, third party payers/vendors, and billing/collection services.


21. Greets and receives all customers; answers the telephone in a timely manner and responds and follows up to all messages.


22. Provides patients with information regarding test/procedure preparation, scripts, scheduled dates and times, warnings, insurance payments options, referral needs, location and directions to service areas and parking.

JOB SPECIFICATIONS(Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge with working with electronic health records and practice management systems.
• Knowledge in current CPT coding is desirable.
• Demonstrated verbal and written skills.
• Customer service oriented attitude and behavior.
• Ability to multitask.
• Competence in applying general operation practices, personnel practices, accounting and budgeting principles, and coordination of clinic administrative functions.

EDUCATION

• Associates Business Administration Preferred
• 2 Healthcare/Medical - Business Office Required

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.