This position assists and supports the Imaging department Technologists and by assisting in the Clinical Information System workflow for patients and getting then ready for their exams, transporting patients as needed, preparing CD's of imaging exams using the PACS, and providing a multitude of other clerical/office tasks.

PRINCIPAL DUTIES AND RESPONSIBILITIES (*Essential Functions)

1. Cleans, maintains, and stocks the outpatient waiting rooms, dressing rooms, radiologist reading rooms, inpatient holding room, and designated procedure rooms.
2. Works at the front desk in Imaging Services and greets all visitors, physicians and staff by using appropriate standards of behavior.
3. Checks in patients and prepares them for their exams while appropriately identifying the patient per departmental policies and procedures.
4. Identifies proper physician order for the procedures and understands how to correct orders within the patient information system.
5. Answers the telephone using established policies and procedures.
6. Digitize hard copy film into the PACS ensuring optimal quality of images.
7. Scans all hard copy documents related to a diagnostic procedure into the clinical system as needed.
8. Obtains STAT/Preliminary reports from radiologists and follows the policy for reporting critical test results.
9. Queries, retrieves and prints CD/film images requested for release to physicians or patients, and requests prior studies relevant to the patients exams as needed.
10. Monitors patients in the inpatient holding room and coordinates patient transport with Central Transport and the individual departments, while transporting patients as needed.
11. Other duties as needed and/or assigned.

JOB SPECIFICATIONS (Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of medical terminology and of anatomy and physiology a must.
• Clear verbal and written communication skills are required, and strong interpersonal skills a must.
• Ability to demonstrate the practice of sterile technique.
• Strong computer skills.
• Developed verbal and written communication skills are required, and strong interpersonal skills a must.
• A high degree of independent action and exercise of correct judgment, along with creative thinking skills.
• Ability to work under required deadlines and schedules, while being flexible to handle special requests and projects. Ability to handle stressful situations. Ability to provide compassionate patient care. Must be detailed oriented, professional, and must have a positive attitude.

EDUCATION

• High School Diploma/GED Equivalent Required
• Certified Medical Assistant or 2 years college with medically related courses Preferred

 

EXPERIENCE

• 1 year of Customer Service Required
• 1 years of Patient Registration or related customer service experience in a healthcare environment Preferred
• EPIC Experience Preferred

 

LICENSE/CERTIFICATION

• Certified Cardiac Pulmonary Resuscitation

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.